What problems can you report to us
Indicates whether the problem is printing, copying, scanning, or connecting to computers. Explain when it appears and whether it affects all users or just one workstation. In the case of print quality, describe the defect: missing lines, stains, colors or parts of the document.
If the display shows a message, write it down exactly. A photograph of the code or a sample copy can help you understand the request. For test documents avoid confidential information: an example of the defect is enough.
Intervention at the customer's site or repair in the laboratory
OHS has an internal laboratory for the repair of office machines and carries out interventions on the customer's premises. The modality is agreed based on the model, the problem and the location. Contact us before bringing a machine to the premises, to check how to organize delivery.
Times, availability of any spare parts and economic conditions are evaluated on the request. Communicate whether the machine is covered by a contract and whether the downtime interrupts an essential activity: this is useful information for defining the next step.
Machine maintenance and configuration
In addition to repair, you can request maintenance and configuration of machines in the office software and network environment. Describe the features you use and any recent changes, such as new computers, networks, or credentials, that may be related to the problem.
For those who manage multiple devices, OHSPrint Monitor allows you to organize machines, meter readings, consumables and assistance activities on compatible devices. If you are considering replacing the machine, also consult the rental and purchase solutions.
Frequently asked questions
Do you provide assistance at customer offices?
Yes. OHS carries out interventions at the customer's site and repairs in the internal laboratory. Communicate location, model and problem to agree on the assistance method.
Can I bring the printer directly to the laboratory?
Contact us before coming to the office, in Viale Industria 2 to San Genesio ed Uniti. We will be able to verify the request and arrange delivery of the machine.
How can I find out the cost and time of the repair?
Brand, model and description of the fault help in the first evaluation. Costs, times and any spare parts depend on the problem and are defined for the individual request.